Commercial and Financial Services Collection Solutions

• Commercial and Financial Services Division dedicated exclusively to providing collection services to both business-to-consumer and business-to-business organizations
• More than 31 years of experience providing collection solutions to banking and financial services institutions
• Intimate knowledge of collection industry regulations ensures preservation of consumers’ rights and your image in the community
• Flexible, tailored solutions based on your individual portfolio and tactical planning to maximize account resolution and minimize credit losses and expenses
• Customer service approach to resolution that works with the consumer to understand his repayment obligation and identify a manageable and affordable repayment solution
• Dedicated performance analytics team strategically scores and segments accounts to determine the most appropriate work strategy, resulting in a greater opportunity for account resolution
• Proprietary skip tracing technology provides a data-driven, centralized program for skip tracing consumer accounts that fosters efficient resource utilization and increased collection associate productivity
• Sophisticated, cloud-based speech analytics tool that provides automatic monitoring and analysis of both live and recorded consumer communications and identifies interactions containing specific words and phrases to improve performance and operational efficiency, gather intelligence on best practices, and ensure effective communication with consumers and appropriate account management, as well as adherence to client requirements and compliance with the stringent regulatory environment
• Litigation services provided by our extensive legal network
• Stringent security and compliance controls that have resulted in a historically low complaint ratio in comparison to the industry average