Consumer Feedback or Complaints

Account holders wishing to contact Delta's management team to provide feedback or a complaint regarding any experience with Delta or its employees may direct their e-mail comments to [email protected]. Please note that federal debt collection laws prohibit the ombudsman from discussing collection issues through e-mail. If you require a response, please provide your account number, mailing address and/or telephone number in the e-mail. You can also contact Delta by phone at (800) 688-6337 mail your correspondence to the below address.

Delta Management Associates, Inc.
P.O. Box 9191
Chelsea, MA 02150-9191

Consumer Inquiries

American Student Assistance Accounts (ASA)

Delta Management Associates, Inc.
P.O. Box 9191
Chelsea, MA 02150-9191
Toll-free Phone: (800) 688-6337
Mon – Thurs: 8 AM to 9 PM EST / Friday 8 AM to 5 PM EST
E-mail: [email protected]

All Other Accounts

Delta Management Associates, Inc.
P.O. Box 9191
Chelsea, MA 02150-9191
Toll-free Phone: (855) 428-7300
Mon – Thurs: 8 AM to 9 PM EST / Friday 8 AM to 5 PM EST
E-mail: [email protected]

Client Services & Business Development Inquiries

Delta Management Associates, Inc.
P.O. Box 9191
Chelsea, MA 02150-9191
Mon – Thurs: 8 AM to 9 PM EST / Friday 8 AM to 5 PM EST
Fax: (603) 637-2776
E-mail: [email protected]